What Happened at Conduent Business Services?

Conduent Business Services, LLC, a company that provides printing, payment, and document processing services to various organizations, recently confirmed a cybersecurity incident that impacted part of its network. It discovered the issue on January 13, 2025, after detecting suspicious activity in its systems. A detailed investigation later revealed that an unauthorized third party had accessed its network between October 21, 2024, and January 13, 2025, and obtained files related to several Conduent clients.

Conduent began notifying affected individuals after completing a file review.

What Kind of Information Was Involved?

The affected files contained names and other personal identifiers. Depending on which client Conduent was processing data for, this information may have included additional sensitive details. Even if no misuse has been reported, this kind of data can still be exploited for ID theft, unauthorized credit applications, phishing scams, or financial or tax fraud.

How Conduent Responded to the Data Leak

Once the breach was discovered, Conduent secured its network and hired third-party forensic experts to investigate the incident. The company also:

1. Restored affected systems safely and verified system integrity

2. Reported the breach to law enforcement

3. Notified affected individuals after completing a complex review of the compromised files

Although the notice does not specify whether free identity protection was offered, Conduent has encouraged recipients to monitor their accounts and credit reports closely and provided instructions for placing fraud alerts and credit freezes.

What You Can Do Now

If you received a letter about this incident, it’s important to stay alert and take steps to protect yourself. Here’s what you can do:

1. Request your free credit reports from Equifax, Experian, and TransUnion at AnnualCreditReport.com

2. Consider a fraud alert or credit freeze to prevent new accounts from being opened in your name

3. Watch for phishing attempts or emails that request additional personal information

4. Report any suspicious activity to your financial institutions or the FTC

Remaining vigilant can help reduce your risk of identity theft in the months following a breach.

How Almeida Law Group Can Help With a Data Breach

A data breach happens when someone gains unauthorized access to confidential or personal information. Even if there’s no immediate sign of misuse, the exposure of sensitive data can lead to long-term risks like fraud, identity theft, or financial loss. At Almeida Law Group, we help victims of data breaches understand their rights and explore their legal options.

If you received a notice about the Conduent data breach, you don’t have to deal with it alone. Contact us for a free consultation today.