Open Practice Solutions Data Breach – What You Need to Know & What to Do Next

Open Practice Solutions (OPS), a healthcare technology company based in Hudson, Ohio, recently announced a data exposure involving its billing portal. On June 26, 2025, the company was alerted to a potential issue within its billing system and immediately began investigating. OPS determined that a software update deployed that morning caused a temporary misconfiguration that may have allowed another customer to view limited billing information. The issue lasted approximately five hours before OPS identified and corrected it.

Although there is no evidence that anyone’s information was actually viewed or misused, OPS issued notices out of an abundance of caution to ensure transparency and awareness.

Open Practice Solutions Data Exposure: Key Takeaways

Here’s what we know so far about the Open Practice Solutions incident:

1. Date of incident: June 26, 2025

2. Duration: Approximately five hours

3. Type of issue: Software misconfiguration leading to possible data exposure

4. Information involved: First and last name, provider name, date of service, and service provided

5. Not affected: Addresses, phone numbers, Social Security numbers, financial account details, and health insurance information

What Information May Have Been Exposed

The data potentially involved was limited to basic billing details, specifically, patients’ first and last names, provider names, dates of service, and services provided. While this may not include highly sensitive identifiers like Social Security numbers or financial data, even limited information about your medical care deserves strong protection.

Breaches like this can still raise privacy concerns, particularly when linked to health-related services. Exposing treatment or provider details, even briefly, can create discomfort or anxiety for those affected.

What Open Practice Solutions Is Doing to Help

OPS has emphasized that protecting the confidentiality of personal data is one of its highest priorities. After discovering the misconfiguration, the company:

1. Immediately corrected the software error within hours of detection

2. Launched an internal investigation to assess the scope and confirm the information potentially accessed

3. Enhanced monitoring and security protocols to prevent similar errors in future software updates

4. Provided guidance to individuals through a dedicated helpline for any questions or concerns

OPS stated that it has not seen any signs of misuse related to this incident, and no Social Security, financial, or insurance data was exposed.

What You Can Do to Protect Yourself

Although OPS reported that the exposure was limited, it’s always a good idea to take steps to safeguard your information:

1. Review your medical and billing statements to confirm that all listed services are accurate.

2. Be cautious with emails or phone calls referencing your medical care or billing information.

3. Avoid sharing personal information with unfamiliar contacts claiming to represent your provider or insurance company.

4. Contact OPS’s assistance line at 877-396-3218 if you have specific questions about your information or the incident.

How Almeida Law Group Can Help

At Almeida Law Group, we understand that even a limited data exposure can cause concern and uncertainty. If you received a notice about the Open Practice Solutions data exposure, you don’t have to navigate this situation alone. Call Almeida Law Group at 708-529-5418 or fill out the form for a free consultation. We can help you understand your rights and options.