Almeida Law Group is investigating a data breach at Craneware, Inc. If you were affected, contact Almeida Law Group.
About Craneware, Inc.
Craneware, Inc. (part of The Craneware Group, publicly traded on the London AIM exchange as CRW.L) develops revenue integrity and billing software for the U.S. healthcare industry. The company’s Trisus cloud platform integrates financial, clinical, and operational data for hospitals, health systems, clinics, and pharmacies, and it partners with more than 2,000 U.S. hospitals and supports nearly 10,000 clinics and retail pharmacies. Founded in 1999 in Edinburgh, Scotland, the company has approximately 765 employees and maintains its U.S. headquarters in Deerfield Beach, FL. In 2021, Craneware acquired Florida-based pharmacy software maker Sentry, which held records relating to approximately 147 million patients, though the company has not confirmed whether those records were affected by this incident.
What Happened?
Craneware, Inc. was listed in an HHS Office for Civil Rights breach portal report filed September 2nd, 2026, identifying the incident as a hacking/IT incident affecting a network server. The filing lists 501 individuals affected, a figure that is commonly used as a placeholder when the final count remains under investigation.
On July 20th, 2026, Craneware disclosed the incident through a regulatory notice filed with the London Stock Exchange. The company confirmed that unauthorized access to a subset of its data environment occurred, and that a significant volume of file names were viewed and exfiltrated. Craneware stated that a percentage of employee data and a subset of customer and partner records were accessed and exfiltrated, while describing much of the compromised data as non-sensitive or already-public regulatory information. The company said the attack was contained without disruption to customer services, and external forensic specialists confirmed no residual indicators of compromise. Craneware notified both the UK Information Commissioner’s Office and the FBI. The company has not disclosed the attack vector, the identity of the threat actor, or the duration of the unauthorized access. The specific categories of personal information involved have not been publicly disclosed.
Separately, the ransomware group “Chaos” posted The Craneware Group on its dark web leak site on July 28th, 2026, claiming to have extracted 960 GB of data described as regulatory data. This is an unverified attacker allegation and has not been confirmed by the company, any regulator, or law enforcement. As of the research date, multiple law firms have announced investigations into potential class actions arising from this incident, including Shamis & Gentile P.A. (as of July 22nd, 2026), Ahdoot & Wolfson, PC, and DataBreachClassAction.io (as of July 21st, 2026). No filed lawsuits or settlements have been confirmed.
Key Facts at a Glance
- Company or Organization: Craneware, Inc. (The Craneware Group)
- Industry: Healthcare financial software / Revenue cycle management
- Location: Deerfield Beach, FL (U.S. headquarters); Edinburgh, UK (global headquarters)
- Incident type: Hacking/IT Incident — Network Server
- Date breach discovered: July 20th, 2026
- Date of consumer notification: September 2nd, 2026
- Total persons affected: 501 (placeholder figure; final count under investigation)
- Litigation status: Class action investigations opened by multiple law firms as of July 2026; no filed lawsuits or settlements confirmed
- Source: HHS Office for Civil Rights breach portal report; TechCrunch; Cybersecurity News; SC World; Galaxy Warden
What Should You Do?
If you received notice that your information was involved in this breach, there are several practical steps you can take now. Place a fraud alert or credit freeze with each of the three major credit bureaus — Equifax, Experian, and TransUnion — to help prevent new accounts from being opened in your name. Review your credit reports for any unfamiliar accounts or activity; you can access free reports at AnnualCreditReport.com. Monitor your financial accounts closely for unauthorized transactions. If Craneware or a related covered entity offers identity theft protection enrollment, sign up before any stated deadline. If you have any reason to believe your health or medical information may have been involved, review your Explanation of Benefits statements and contact your health insurer or healthcare providers to check for unfamiliar charges or services. Report any signs of identity theft at IdentityTheft.gov.
Your Legal Rights
If your personal or health information was involved in this breach, you may have legal rights depending on the facts of the incident and the law in your state. Almeida Law Group represents consumers in data breach and privacy litigation and can help you evaluate whether you may have a claim. Contact us at (708) 529-5418 or through our contact page for a free case evaluation.
