OpenAI Lawsuit

Lawsuit Alleges OpenAI Sent Private ChatGPT Conversations to Outside Contractors Without Adequate Consent

Additional details and a copy of the complaint are provided below.

Used ChatGPT? Complete this form to request a free case evaluation.

"*" indicates required fields

First Name*

Last Name*

Email*

Phone Number*

State of Residence*

How would you like to be contacted?*

Phone

Are you a paying subscriber to ChatGPT?*

Yes

Any additional information?

Are you interested in staying informed on updates to this case and others?*

Yes

By clicking the SEND button and submitting this form, I consent to receive communications from Almeida Law Group LLC and their co-counsel by phone call, email, and/or SMS regarding this matter and other potential legal matters. I understand that message and data rates may apply and that consent to such contact is not required for use of these services. Message frequency varies. Reply STOP to opt-out and HELP for help. I also agree to the Privacy Policy. I understand that my information may be shared with advertising partners to deliver targeted advertisements and optimize outreach efforts. I confirm that I am at least 18 years old. I have read and understand the disclaimer above. I agree my use of this site and the information provided here is not intended to create and does not create an attorney client relationship with the Almeida Law Group and/or attorneys employed by the Firm. No attorney client relationship is intended or created unless and until an engagement agreement is signed by all relevant parties. The contents of this site constitute attorney advertising and not legal advice; therefore you should not act or rely upon any information contained herein, and should always seek the advice of an attorney.

Summary of the case

Almeida Law Group has filed a class action lawsuit against OpenAI OpCo, LLC on behalf of ChatGPT users. The Complaint alleges that OpenAI routes real user conversations to hundreds of contractors employed by outside companies, who read those conversations and score ChatGPT’s answers in order to improve the product. OpenAI’s internal codename for the program is Project Lily.

According to the Complaint, nothing OpenAI puts in front of users adequately discloses this. The Terms of Use, the Privacy Policy and the policy titled “How your data is used to improve model performance” describe a process of retention, automated redaction and machine training. None of them says a person reads what you wrote.

What the lawsuit alleges

OpenAI retains hundreds of contractors, recruited through a staffing firm, to read real ChatGPT conversations
Reviewers can be shown an entire conversation, write a summary of what they believe the user was trying to do, score the responses and write out their reasoning
The reviewer’s screen may also display a summary of what the user has used ChatGPT for previously, including where the user lives
OpenAI’s Privacy Policy lists eleven categories of outside companies that receive user data. None of them is a data labeling, annotation or human review vendor
OpenAI discloses human review elsewhere when it wants to, including for flagged safety content and for business account administrators, which the Complaint alleges shows OpenAI knew users would want to know
The automated tool OpenAI runs on conversations before contractors see them is, in OpenAI’s own words, a redaction aid rather than a guarantee

The Complaint brings claims under California’s Unfair Competition Law, Consumers Legal Remedies Act and False Advertising Law, the California Consumer Privacy Act, the California Constitution’s right to privacy, and common law claims for fraudulent concealment, intrusion upon seclusion and unjust enrichment.

Read the Complaint

The full Class Action Complaint, filed September 16, 2026 in the United States District Court for the Northern District of California, is available below.

Used ChatGPT? Complete this form to request a free case evaluation.

Resourceful. Resilient. Relentless.